Professional Training for Critical Thinkers
Everyone recognizes the superficial benefit of training, which can be summed up as new learning, yet very often training managers fail to develop measurable metrics to discover training’s true benefit. JPA-International can work with you to create a training program that truly contributes to the bottom line and can be measured in certain ways such as: improved efficiency, reduced errors, increased sales, and a more productive management team. Our goal is to make each member of your team that attends JPA training a more effective part of your company.
JPA-International provides comprehensive training drawn from over 25 years of experience and a collaborative development of training curriculum based on your company’s needs. Choose the topic that best fits your training needs, but also understand that JPA-International can adjust any program or blend multiple topics to meet your company’s specific needs.
Below are a few videos of Dr. Joan Pastor’s speaking engagements about conflict management and leadership.
Who’s Afraid Of A Little Conflict?
The Good, The Bad And The Ugly of Leadership
Proper communication skills is a lifelong study for anyone who is really interested in hearing what others have to say and then voicing their own point of view on a topic. In today’s multi-cultural and multi-level business environment, face-to-face communications are only part of the equation. JPA-International provides a wide range of communications-related events to cover all aspects of modern day relationships. Topics include (click “+” for detail)
Why is influence important? Persuasion, negotiation, and conflict management are interdependent skills for career development.
Learn the art of persuasion that uses barely-perceptible negotiation skills and communication techniques. Learn how to persuade and develop positive, non-manipulative influencing skills.
- The ability to influence is just as important as negotiation and conflict management.
- By using these barely-perceptible communication skills, even the most resistive persons will see the benefits of your recommendations.
- Use of these skills will earn you the respect of your clients, management, and co-workers.
This sensational presentation by Chuck Malkus covers everything you should know about gaining positive and factual news media coverage. Preparation is key before a reporter calls your organization about a story and you have the opportunity to be featured in a national news feature. In today’s lightning-fast media cycle, it’s important to have your organization’s messages and spokespeople lined up in advance and to remember:
- The importance of news media relations
- Key messages
- Generating positive media coverage
- Strategic planning
- Your best news stories (Top three)
- Gaining media results
- Planning ahead
- Before responding to a surprise interview request
- Managing the media as much as possible
- Be open and honest
- Communicating with reporters on camera
- Following the interview
- Achieving with new media
- Policies of posting on the web
In this world of constant, dazzling media, incredible presentation skills are critical to your success. If you run meetings or give formal presentations, you need this course.
- Understanding the different types of presentations one can give (depending on the results you want to achieve).
- How to get it down on paper in an appropriate format, with practice segments.
- Body and verbal language, Q&A, handling difficult participants, group dynamics.
- How to connect with your listeners, persuasive vs. informational talks, or whatever other areas are desired.
People will leave with a much clearer idea of how to make an excellent presentation, what their own personal strengths and challenge areas are, and with greatly increased confidence in how to give different types of presentations and handle a variety of group situations. A special segment on overcoming the fear of speaking (stage fright) can be built into the training or be given as a break out session at a conference.
JPA will show you, with practical suggestions, how to communicate effectively with those from other cultures around the world. You will leave the session better understanding:
- A specific overview of differences and similarities between people from different cultures.
- The four core components that make up our different cultures around the world.
- Unintentional positive and negative stereotyping, and how and why we all do it.
- Some basic but powerful strategies for communicating better with those from different backgrounds.
Preparing in advance for a media crisis will allow you to ensure that the proper messages are delivered to the public in a timely manner when the unexpected occurs. Most crisis situations can be communicated with minimal negative impact if proper procedures are already in place. Every organization should have a crisis plan developed to include various scenarios relating to issues with: natural disasters, destruction of property, and serious injury/death.
Chuck Malkus’ powerful presentation hits all cylinders of emergency management and includes:
- Why is preparation necessary?
- What is a crisis?
- Crisis communications internal directives
- Crisis communications external (news media) directives
- Providing timely responses
- Addressing every imaginable situation/incident will help navigate most storms/crises
- Designated spokespersons to respond to the unexpected situations
- Never say “no comment.” Other sources may end up commenting on your situation
- Never avoid media calls as misinformation will follow
- Addressing news immediately will shorten life span of negative stories
For good or for bad, each of us is an individual with our own personality traits, yet in business we all have to work together for the better good of the organization. Steve Jobs and Steve Wozniak were surely two different personalities, yet they managed to find common ground and became ground-breaking. Such collaboration shows what is possible when people who many times are at different ends of the personality spectrum can blend their minds and create something special. JPA training can facilitate such a situation within your own organization. Topics include (click “+” for detail)
Learn how to understand what motivates the difficult people you deal with.
Use a proven action plan for confrontation, alter negative behavior with positive results, work through a situation to permanently resolve conflict, and deal with potentially difficult situations before they get out-of-hand. Find out how to keep your head … your cool … and your control!
Wouldn’t it be great if everyone at work got along? Wouldn’t it be great if we all lived in perfect harmony? Well, we can’t recreate Disneyland, but there is a lot that we can do to build really good relationships with our co-workers, team members, vendors, customers, and even our loved ones. The secret?
- How to become comfortable with conflicts.
- How to manage and resolve conflicts.
- How to prevent them or stop them before they get out of hand!
In this general session, JPA shows you how everyone has their own conflict management and negotiation style. Learn yours and other’s styles, and tons of practical techniques that really, really work.
This is one of JPA’s oldest and most popular keynotes. What could be a heavy topic instead shows the secrets to understanding others, different styles of negotiation, and strategies for building collaboration using demonstration and lots of humor.
Have you ever noticed that managing customers well means managing their emotions and expectations well?
People in any business that focuses on relationship management need emotional management skills, first for themselves and then for others. The outcome is an even more persuasive, positive, and powerful communicator. This general session:
- Spills the secrets for understanding and managing emotions of all types in the situations that you face.
- Is customized to the audience, for example, receive coaching on how to turn around an angry or upset customer and how to end the exchange with them thinking you are the best thing since sliced bread.
- If you are management, this is the place to learn how to handle upset employees, difficult workplace situations, and how to maximize team building opportunities.
- If in sales, this will help you get through the obstacle course of handling objections.
Through humor, interaction, and insight, learn how you can bring even greater success and happiness to your life and to the lives of others.
While some leaders may be selfish, the majority of young business leaders want to impact the world in a positive way. Unfortunately, many of our best business and organizational leaders can fall off track along the way. Keeping on target requires an occasional reminder of what we are all here for. JPA-International’s leadership presentation training includes topical issues that both small and large organization leaders deal with every day. Whether you are leading the mail room or the board room, these issues affect everyone in your company. Topics include (click “+” for detail)
People generally believe, right or wrong, that those who have money are not very caring about those who don’t. Why? Can this change?
Research confirms that business people who earn their wealth often value relationships less than getting results (unless the relationship will enhance the results). Even if the research is wrong, the perception is there. The question is, can people who have obtained wealth through hard work or through inheritance also obtain good leadership skills that help them to truly care about others? The answer, of course, is yes. There are excellent leaders out there doing just that.
This seminar profiles:
- Specific leaders who reflect the general perception.
- Analysis of their leadership styles, values, and traits.
- Demonstrations of the role of emotional intelligence in leadership and the heart.
This is a fun and extremely popular keynote.
Learn business leadership skills that will make your job and your life much easier, more enjoyable, and will measurably increase your awareness of yourself and how people think, feel, and act. This important and insightful series of three courses by Dr. Joan Pastor provides vital information on what it takes to be a successful manager and leader at any level. Most important, you will be able to measure the difference between your current level of effectiveness and your optimal ability to manage and lead. Developed over a 20-year period, this series is well-proven in its ability to create positive and proactive change in individuals and groups. All three presentations are:
- Focused on real life issues, challenges, and opportunities present in your workplace.
- Completely customized to your particular situation (often with no additional fees).
- Facilitated by Joan Pastor or a hand-picked, carefully-trained, and credentialed person.
- Designed to increase participants’ understanding and demonstrable skill at leading and managing others.
Each course can be given independently of the other, though it is encouraged that all three be given for the best results.
Note: For additional information, contact JPA and ask for a detailed outline for a 4-1/2 day seminar on Excellence in Performance Management that was previously delivered for one of our clients.
Take the time to focus on performance management at the individual level, or let us tailor the program to fit your group or organization as a whole. Using the organization’s vision, mission, key strategic plan, and business objectives as a starting point, the following topics are covered in depth as part of the course:
- Overview: Performance management, goal setting, and coaching has a proven connection to increasing individual performance.
- Performance Leadership: What to do before you start managing individual performance.
- Optimize activities the leader would have done, or learned how to do, before developing individual goals with direct reports (these do not have to be in place before performance management, goal setting, and coaching skills are taught; they serve mainly to give the larger picture from which the best individual goals are created).
- The Performance Management System (PMS): The step-by-step process for managing performance and coaching effectively.
- Formal PMS: How often will you formally discuss and measure performance with employees?
- Setting up or modifying the organization’s performance appraisal process to make it work for your department or group.
- How to do the performance appraisal process so it really works.
- Coaching and Giving Constructive Feedback: The set up and styles.
- Three approaches for giving feedback and coaching, depending on the situation and time, and when to use each one.
- Practice, practice, practice throughout the course.
Any time a person is required as part of his or her profession to influence others and change the way they do things, that person is in the business of leadership. While there are several styles of leadership, this seminar focuses on the facilitative, which is the approach one uses when influencing people in positions of equal or higher authority than one’s own. Facilitative leadership recognizes that when changes cannot be achieved purely by the weight of the leader’s title or position, important communicative, collaborative, and facilitative skills are needed to encourage others across the organization to consider and adopt the changes that the leader wants them to make.
Course highlights include:
- How to move away from a checklist and an authoritative approach to a collaborative one.
- How and why you want to be perceived as a good and fair communicator.
- Non-manipulative and positive persuasive communication skills that increase collaboration.
- Understanding how to integrate your own communication style with others and why it is so important.
- The step-by-step process for communicating in a win-win approach.
- The single most powerful communication tool of all and why it works.
- Learning your own style of communication and how you do or do not collaborate effectively with others.
- How to anticipate another person’s needs and the personal power it creates.
- Sizing up where the other person is coming from at the start.
- Communicating in a “win/lose” scenario, or when the person has difficulty partnering with you for various reasons.
- How conflict arises in the best of circumstances and why.
- How to defuse open conflict and reduce passive resistance when it can not be avoided.
- Handling emotions of the self and others, including those with “street smarts” and in a higher position than yours.
This training includes lots of interactive exercises that will teach you, step-by-step, how to communicate and collaborate effectively so that others’ (and your department’s) perception of you will become increasingly positive.
You’ve heard of IQ, but what is EQ? Learn what Emotional Intelligence is and how it factors into effective leadership.
- Do effective leaders use emotional intelligence skills?
- Does it make a difference what arena of leadership the person operates in? (i.e.: corporate, military, Girl Scout leader)
- What about profession? Are chief financial officers effective leaders, and if so, do they use emotional intelligence skills to be more effective? The answer is yes!
- Do they use similar or different emotional intelligence and leadership skills than, say, the VP of sales? The answer is yes!
Highly motivating, fun, and insightful. Using emerging research, find out about emotional intelligence and how it is and is NOT related to effective leadership and management. This is a fun and extremely popular keynote for really learning what is leadership and how to apply it.
This full, highly-interactive leadership training is meant for any group that has to work as a team.
- It lays out the step-by-step process for pulling together as a high-functioning, accountability-based, collaborative team that achieves measurable results
- It has been used extensively with executive and management teams, project teams, IT groups, cross-functional teams, departmental teams, and more
- In many cases, managers or project leaders go through the process and then are trained to carry it out into their own groups.
NOTE: This is not a team-building seminar. It is a highly participatory program where the focus is on real world issues. Participants can be expected to roll up their sleeves, work and play hard, and can expect numerous issues and problems to be worked through. Thus, this seminar goes way beyond team-building; it is designed for building a real-life team that will obtain lasting results and can be integrated with both individual and group performance measures.
This process is also modified to create rapid cultural change in corporations. Use the step-by-step team foundation process (not team-building) that has been used extensively at the top levels of governments, the US Dept of Defense, and major corporations and organizations around the world!
Welcome to the other side of your management job: the ability to lead and influence others by communication, collaboration, and performance management skills. You pride yourself on your job skills and have worked hard to develop areas of expertise, however you also have good ideas to share and feel you don’t know how to communicate them well, really influence people, and make change happen. In this session, we will look at:
- Your leadership style, differences in leadership styles between different types of professionals, and how to use this information to adapt your approach and increase buy-in.
- How to communicate clearly more complex or technical types of information and what results you want to see happen.
- If you manage others, using leadership styles to learn how to give constructive feedback about performance issues and changes you want them to make, and how to overall manage subordinates better.
- How to use positive and constructive feedback to actually change people’s perceptions in a positive way.
Good qualities of a leader WILL increase efficiency as well as building high performance teams among the employees.
Answer once and for all the questions, “What is leadership?” and “What is management?” Learn how to control your emotions and harness your mind to do amazing work for you.
- Overcome what gets in the way. Discover what decision-making can really become when done effectively and efficiently.
- Develop behaviors and actions that enhance natural leadership skills.
- We take the best and most profound research on emotion and the mind and make it apply directly to you.
- Uncover the secrets of implementing performance-changing management skills and leadership skills you need to be more successful.
This is leadership and management training like you’ve never seen before. Highly motivating, fun, and incredibly insightful!
Throughout most managers’ careers they will come across conditions that may challenge their ethical beliefs. Making the right choices is a key component in making the most of your career but also doing the best for your company, your customers, and society at large.
- Learn to make decisions for the better good of the company over short term profits.
- Address issues before they become ethical dilemmas.
- Recognize management partners that may put your personal ethics at risk.
- Learn when to walk away from a company or situation that has compromised your ethical beliefs
This program not only outlines critical ethical issues but will help you learn more about yourself as a management leader.
A Canadian study* reported that 99% of HR managers and senior managers deal with conflict. The most common causes are warring egos, personality conflicts, poor leadership, and lack of honesty. JPA training addresses many of these issues and more in an effort to make your business atmosphere more cohesive. Topics include (click “+” for detail)
Become an excellent negotiator and develop critical thinking and communication skills. Discover yourself as a leader, originator, and manager of ideas and actions.
Learn to develop ongoing, successful collaborative relationships. Regardless of whether you are negotiating with internal or external customers, all of the following developed leadership skills are necessary for maximum results:
- A service-oriented, consultative approach to negotiations
- The win-win approach to negotiations: what does that actually mean?
- How we are perceived by others and how to influence others’ perceptions
- Learn the “wiifm” principal and how people make it work for them
- Discover your own communication style
- Learn other communication skills necessary for negotiation
- Learn influencing skills for the negotiator
- Negotiation and conflict resolution skills
- Controlling conflict
- Negotiating for results
- Special circumstances
- How to handle difficult people
- Negotiations within your organization
- Managing stress to improve your performance
This program is highly participatory. It includes interactive discussions, role playing, many exercises, self-assessments, videotaping that will be used for feedback, coaching, and making specific behavioral changes as needed. Appropriate individual and group exercises are included.
Fill the gap left by regular facilitation skills training for management and leaders who are often exposed to contentious situations. Meetings are designed to air opposing opinions requiring specialized training focused on:
- Conflict management and training to develop prevention skills.
- Mediation skills (both within a meeting and one-on-one situations).
- Advanced facilitation tools for managing people’s emotions and information that help the various parties to find possible solutions or at least areas of agreement.
This is a highly interactive skills development program. There is extensive practice of the skills learned and there will also be a chance to facilitate through a simulation modeled on an actual situation.
Businesses and our personal lives are constantly changing. Sometimes change is essential to progress in life, while in other situations, the change may not be beneficial. Seeing change as an opportunity is an important first step in moving toward a better future. Our presenters draw from the experiences of other businesses and delve into the psychology of change. Topics include (click “+” for detail)
The world changes, and you need to keep up. Just keeping up–that’s not for you. Learn how to be a leader of change in your industry.
- Life and Its Many Choices
- How to get from a Vision to a Problem-Solving Plan
- Ground Rules
- Step-by-Step Processes
- Vision Statements
- Effective Leadership Vision
- Values in Teams
- Critical Success Factors
- Sample Action Plans
- The Change Process
- Organizational Readiness
- Mix of Team Skills
- Implementation Process
Grow in leaps and bounds as individuals and as an organization by recognizing how and why change is made. Dr. Joan Pastor offers extensive insight into the psychology behind habits and behaviors, and provides tools and techniques to help along the way.
- How to Change Individual Behavior
- What Motivates Planned and Unplanned Behavior
- Change and the Psychology of Resistance
- WIIFM: “What’s in it for Me?”
- The Facts of Organizational Change
- The Secret to Success
- Diagnosing Organizational Culture
- The Ideal: Operating as a Learning Organization
- The Path from a Bureaucratic to a Customer-Driven Organization
- General Steps to Organizational Change
- Examples of Different Organizational Diagnostic Approaches
- Converting Soft Controls to Measurable Behaviors
- The Faces of Resistance
- The Dominant Impact of Employee Attitudes
- 8 Components of Learning Organizations
- Leadership, Risk, and Change: Suggestions from a CEO
Learn about the psychology of moving from denial to action in the 7-step process of change.
In this long-standing essential program, discover how to truly enact change in your organization, from the CEO to the mail room. Features include:
- The Change Process and Organizational Readiness
- Six Steps to Successful Organizational Change Management
- Seven Suggestions around Change
- The Effectiveness of Routines
- Potential Pitfalls
- Three Roles of the Change Agent
Contact us for more information on this literally life-changing program!
Effective processes are the lifeblood for any organization. To be successful, great vision needs direction. This practical seminar arms you with practical leadership skills to analyze the way your organization or any work function within it really operates. You will also be able to apply this training to identify risks and opportunities for improvement, and to implement changes or new processes that will have an immediate impact on quality, customer service, productivity, and financial performance. A few of the topics covered in this course are as follows:
- What is business process mapping, and what are the tools used in process mapping? (overview)
- How to construct process flow charts that are efficient and effective.
- Flow process mapping, top-down flowcharts, block diagrams, and work flow diagrams.
- Determining value-added vs. non-value added activities.
- The number of participants involved in the mapping process and why you cannot use the same tool or the same people skills with different sized groups.
- Change analysis tools, the companion tool to process mapping.
Ethics and Fraud Prevention
How is it so many people have been duped over the years and so many of the perpetrators continue to get away with it? Is it possible–and profitable–to create an ethical organizational culture? If so how? And when it comes to fraud, is there a pattern between the worst perpetrators of white collar crime and fraud and the rest of us? Absolutely! In these extremely powerful series of presentations we will:
- Lay out the whole pattern of what creates and perpetuates white collar crime, step-by-step
- Teach how an organization can rapidly change their organizational culture, in this case to a more ethical one, and why it is profitable to do so
- Get inside the heads of the Bernie Madoffs of the world and the folks from Enron, AIG, Tyco, and many more
- Use the secrets of clinical psychologists to detect (and hopefully prevent from hiring) truly bad employees, and what to do once a problem is uncovered.
Please note: ALL organizations, even the most ethical, are vulnerable to bad people. Be proactive and learn how to not only minimize white collar crime where you work, but build a better organization and motivated workforce at the same time, all while laughing and learning! And see profits and employee motivation rise automatically as you do so!
Could white collar crime happen among the employees in your business? Is there a pattern among corrupt employees that can be identified in those you might hire? Though CPAs and senior executives have figured prominently in recent fraud cases, people of all backgrounds and professions are capable of committing fraud. Understanding the psychological forces behind fraudulent behavior is critical to detecting, preventing, and dealing with fraud.
One of the least discussed reasons behind unethical behavior is related to a small group of people who, with the right combination of inner traits and smarts, can cause the most damage to an organization. It is this small (estimated 7-10%) group who can be the most dangerous to your company, and no amount of SOX rigor or financial analysis is going to smoke them out. It is this group that is behind most of the larger (and costliest) fraudulent crimes.
(click “+” for detail)
The following outlines a full-day version of this program, but it can be modified to fit any slot from 30 minutes to 3 days.
PSYCHOLOGY BEHIND FRAUD, FULL DAY
This course is completely different from yet guaranteed to enhance any other course you take on fraud.
- The Psychology of Fraud: A critical tool for auditors, compliance professionals, managers, and business executives
- How psychologists look at and work with fraud and why this is important to you
- Why you haven’t heard about this before (and what you will never hear outside this room)
- How and why normal people commit fraud
- Most people are already ethical
- Eight critical defense mechanisms we all use to make it easier to commit wrongdoing
- The research on deception and lying
- Current strengths and limitations of the research
- The psychology of attribution and the self-serving bias, and how they contribute to creating white collar crime in organizations
- The hardcore 7-10%: A whole different world of people and criminal wrongdoing
- The “Syntonic Syndrome”: a general definition
- Ego-Syntonic people and the lack of accountability
- True stories
- The Syntonic Syndrome: 5 Key Characteristics and Behaviors
- Personality Disorders
- i.e.; anti-social or psychopaths, narcissistic, dependent
- Differential treatment and manipulation of people
- Control and the decision-making process
- An optional sixth: addiction
- Personality Disorders: Eleven types and three “clusters”
- Which ones especially connected to fraud and white-collar crime
- True stories
- Makes all the difference in white collar crime
- Tied to success rate of white collar crimes
- Differential treatment of people
- Signs to look for–there are a lot of signs auditors can learn to catch!
- The creation of collusion, groupthink, and cliques and their connection to fraud
- Control and decision-making processes when syntonic people are in power
- The syntonic person’s special ability to deceive
- What a normal person does when they break the law vs. one with the Syndrome
- Some of the many organizational traits and situations that encourage the Syntonic Syndrome
- Tone at the top and org. culture
- Cowboy organizational culture vs. other types of organizational cultures
- Laissez-faire management style
- Including a laissez-faire attitude towards risk
- When a highly entrepreneurial person holds the power
- Performance reward systems
- Inefficient business, financial and organizational systems
- Lack of a proper understanding and the use of risk and controls, and where the organization should be focusing their risk management efforts
- A false sense of security- too many controls, etc.
- How to use SOX, audit committees, external and internal auditors to create real security
- Tone at the top and org. culture
- The Syntonic Syndrome and whistle blowing practices
- The bad news about whistle blowing procedures and reporting syntonic people
- What really makes a person blow the whistle
- What can be done? What can be done? What can be done?
- Ten activities the auditor and/or risk professional can do to begin identifying the 7-10%
- By HR, security, finance professionals, all levels of management
- Ten specific activities that management can do at the organizational level
- If time:
- Other disorders that affect workplace performance and/or the ability to say no to committing fraud
- Specific fraud interviewing techniques that really work
- Specific conflict management techniques geared towards working with people suspected of wrongdoing.
- Bringing it home: What can I do?
- Consultation and action plans
- How to think like a criminal
- Case studies
- Conflict management
- Fraud interviewing
Managing finances has never been more complicated or had more pitfalls. JPA-International provides expertise on a wide range of financial topics including: (click “+” for detail)
Just because people have money doesn’t mean they know how to manage it wisely.
It is usually those who think they “know all about money and how to manage it” who make the worst financial decisions. Also, they can make poor decisions in other areas of their lives and businesses that negatively impact their financial situation.
You will learn:
- How to quickly determine the amount of self-awareness and self-insight the individual and their families have in their own behavior.
- Several positive ways to help them come in touch with reality.
It is no secret that those born with a silver spoon in their mouths usually have very different perceptions about money and wealth than those who make their money. In this seminar you will:
- Study the profiles of both groups.
- Learn why so many people make money, lose it, and end up making it back again.
- The role of gender, ethnicity, age, region, religion, and other factors that contribute to their profiles (or do they?).
- The unique challenges parents face with their children and vice versa.
- The interaction between value (personal, familial, cultural) and behavior around money.
- How to adjust your approach and style to match the type of client and client background.
If you are a lawyer, accountant, financial planner, or other professional who works with wealthy people, you invariably have encountered family businesses. Prosperous family businesses carry a whole separate set of challenges and opportunities, and these directly impact how financial decisions are made. This seminar looks at the various challenges that you, as one of the above professionals, encounters.
Click here to plan an event for your business or organization: Get Started